Contact information

Contact Information

We’re here to help with any questions, order support, or general enquirers.

Customer Support

Email: cozycollective22@gmail.com

Operating Region

South Africa

Support Hours

Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM
Public Holidays: Closed

Order Assistance

For help with:

  • Order updates

  • Shipping enquiries

  • Returns & refunds

  • Product questions

Please contact us via email and include your order number for faster assistance.

Response Time

We aim to respond to all customer enquiries within 24–48 business hours.

At Cozy Collective, your comfort is our priority — and we’re always here to assist.