Refund policy
Return & Refund Policy
At Cozy Collective, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.
Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, unworn, and in their original packaging.
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Hoodie blankets, scarves, shawls, and hot water bottles must be returned in clean, resellable condition.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Used wearable items
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Opened or used hot water bottles
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Items damaged due to misuse
Refunds
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Once your return is received and inspected, we’ll notify you regarding approval.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable.
Exchanges
Exchanges are only available for incorrect items received.
Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable courier service for all returns.
How to Request a Return
To start a return or refund request, please contact us with:
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Your order number
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Reason for return
Email: cozycollective22@gmail.com
Shipping Availability
We currently only ship within South Africa.
Our goal is to make your Cozy Collective shopping experience simple, comfortable, and worry-free.