Shipping policy
Shipping Policy
At Cozy Collective, we’re committed to getting your winter essentials to you as smoothly as possible.
Shipping Locations
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We currently ship nationwide within South Africa only.
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At this time, we do not offer international shipping.
Processing Times
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Orders are typically processed within 1–2 business days after payment confirmation.
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Processing times may be slightly longer during high-demand periods, promotions, or holidays.
Estimated Delivery Times
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Standard delivery usually takes 3–5 business days, depending on your location.
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Delivery times may vary based on courier operations and regional access.
Shipping Costs
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Shipping fees are calculated at checkout based on your location and selected shipping method.
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Promotional free shipping offers may apply on selected orders.
Order Tracking
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Once your order has been shipped, you will receive tracking details via email or SMS (where applicable).
Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
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Courier service disruptions
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High order volumes
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Public holidays or peak seasons
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Weather or logistical challenges
Incorrect Shipping Information
Please ensure your delivery details are accurate at checkout. Cozy Collective is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.
Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us and we will assist in investigating the matter with the courier provider.
Contact Us
For shipping-related questions or support, please contact:
Email: cozycollective22@gmail.com
We’re dedicated to delivering comfort straight to your door — because staying warm should always be simple.