Terms of service

Terms of Service

Welcome to Cozy Collective. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

General

  • By accessing our store, you confirm that you are at least the age of majority in your region or have permission from a legal guardian.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

  • Continued use of our website constitutes acceptance of any updates.

Products & Pricing

  • We strive to ensure all product descriptions, pricing, and images are accurate.

  • Prices are subject to change without notice.

  • We reserve the right to discontinue or limit the sale of any product at our discretion.

Orders

  • All orders are subject to availability and confirmation of payment.

  • We reserve the right to refuse or cancel any order for any reason, including stock limitations or incorrect pricing.

  • If an order is canceled after payment, an appropriate refund will be issued.

Shipping

  • We currently ship within South Africa only.

  • Delivery times may vary depending on location and courier services.

  • Cozy Collective is not responsible for delays caused by third-party shipping providers.

Returns & Refunds

  • Returns and refunds are subject to our Return & Refund Policy.

  • Products must meet return eligibility requirements.

Product Use

  • Customers are responsible for using products safely and according to care instructions.

  • Cozy Collective is not liable for damages or issues caused by improper use.

Intellectual Property

  • All website content, including branding, product descriptions, images, and logos, is the property of Cozy Collective and may not be copied or reproduced without permission.

Privacy

  • Personal information submitted through our store is handled according to our Privacy Policy.

  • We are committed to protecting customer information.

Limitation of Liability

  • Cozy Collective shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: cozycollective22@gmail.com

By shopping with Cozy Collective, you agree to these terms and our commitment to providing a warm, reliable shopping experience.